Terms Of Service

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These Terms and Conditions exist between Host-1 and the person/persons who use our services. Please read carefully to ensure you understand our terms before purchasing any of our products or services.

NOTE: When registering an account or signing up for a service with Host-1, you’ll be specifically agreeing to our ‘Terms & Conditions of Service’ as set out below.

Billing and Charges

All of our shared hosting packages carry a 30 day money-back guarantee! If you are dissatisfied for any reason at all then just let us know the reason. If we can’t help, we’ll issue a full hosting refund! Please note that VPS orders, dedicated server orders, and domain costs are not refundable.


All customers are responsible for monitoring their storage space each month. Customers who go over limits set for the services they have purchased will be notified via Email, with the option to either upgrade their account or reduce the amount of storage used. Any customer who continually exceeds the limits on their account will be offered help and we will do everything possible to fix the problem. If you believe your website may be susceptible to high or otherwise abnormal usage you must contact us to discuss the suitability of your hosting environment.

All services have a minimum of one month cancellation. If customers sign up for an account and cancel it within the first month they will still be charged for the full first month.


Renewal invoices are generated up to 30 days in advance and sent to your registered Email address. It is your responsibility to ensure this Email address is kept up to date and can receive Emails from us.

It is important that we receive payment on time. All services must be paid for by the due date shown on the invoice unless a written adjustment has been agreed. Failure to complete payment after this time will result in an automatic reminder when the invoice is overdue, and automatic account suspension should the invoice remain unpaid for more than 3 days. This applies to all hosting accounts, VPS and Dedicated servers. Domain names expire on the day immediately after their renewal date. As such we strongly recommend renewing a minimum of 48 hours before the expiration date.

If an invoice is unpaid, the related service will be suspended until such time that payment is received and you inform us by email that you have paid. At this point we will use all reasonable endeavours to restore service within 24 hours.

Unless otherwise stated, all payments must be received in UK Pounds sterling. If you pay by foreign bank transfer, then you will be responsible for all foreign currency charges.

We reserve the right to alter our prices at any time and will notify you of any alteration by providing you with a written notice. Notice of any price alteration will be sent via Email to the Email address that we hold for you in our account. If you have already purchased a particular service then the price alteration will only become effective when the service reaches the end of its current paid term.

You warrant that you are lawfully authorised to make payment using the payment card or facility you disclose to us. In the event where you are not the named cardholder, you acknowledge that you and the named cardholder both accept these terms and conditions and are jointly and severally liable for any payment(s) due. You hereby indemnify us in the event that the cardholder or issuer declines any transaction for payment, including our costs in recovering the outstanding amount due.

If you attempt a chargeback or dispute a transaction with your bank, we reserve the right to suspend all services provided to you with immediate effect. Services will remain suspended until such time as the chargeback has been fully reversed in our favour.

All annual payments are non refundable once the 30 day money back guarantee has passed. The only time your annual plan will end is if your account does not comply with our terms of service/acceptable usage policy. Both monthly and annual payments are non-refundable if your is terminated due to your not following our terms of service/acceptable usage policy.

Cancellation, Refunds, Termination and Disputes

Cancellation notices for all services must be given at a minimum of 48 hours in advance of the next billing date, with the exception of VPS and Dedicated servers for which we require a cancellation notice a minimum 30 days before the next billing date. For shared hosting, an account credit will be granted for each whole unused month. No cash refunds will be granted unless a payment has been taken in error. Refunds for prepaid dedicated servers and VPS will only be granted where there is a genuine irreconcilable problem with the service and at management’s discretion.

A breach of any of our terms and conditions will result in immediate termination with no refund.

Setup fees are non-refundable. Any disputes should be expressed in writing via a valid written contact method as listed on our contact page.

Server Abuse

Any attempt to undermine or cause harm to a server or customer of Host-1 is strictly prohibited.

Host-1 will strongly react to any use or attempted use of an Internet account or computer without the owner’s authorisation. Such attempts include “Internet scamming” (tricking other people into releasing their passwords), password theft, security hole scanning, etc.

Any unauthorised use of accounts or computers by you, whether or not the attacked account or computer belongs to Host-1, will result in action against you. Possible actions include warnings, account suspension or cancelation, as well as civil or criminal legal action, depending on the seriousness of the attack.

IMPORTANT NOTE – Host-1 has the right to discontinue service, or deny access to anyone who violates our policies or the terms and conditions shown below WITHOUT WARNING or PRIOR NOTICE. No refunds of fees paid will be made if account termination is due to violation of the terms outlined below.

You may not run IRC, bots or clients on shared servers. Unacceptable uses also include, but are not limited to: Bulk emailing, unsolicited emailing, newsgroup spamming, upload scripts (Rappidleach), pornographic content, illegal content, copyright infringement, trademark infringement, warez sites (including links to/from), cracks, software serial numbers, proxy-relaying, link farming (the act of or by use of scripts), link grinding, link-only sites, spamdexing, FFA (Free-For-All) and/or anything else determined by Host-1 to be unacceptable use of our services including abuse of server resources.

WEB APPLICATIONS and WEB ACCESSIBLE SCRIPTS – All web applications that are out-of-date and actively being exploited will be shut down immediately without prior notice. You are responsible for and should evaluate your web-based applications and scripts on a regular basis to ensure their security and orderliness.

Shared hosting accounts may also be terminated if it includes the following content or have links to the following content: Providing material that is grossly offensive to the Web community including blatant expressions of bigotry, racism, hatred, or profanity; promoting or providing instructional information about illegal activities; promoting physical harm or injury against any group or individual; displaying material containing obscene nudity or pornographic material (not applicable to managed dedicated servers); displaying material that exploits children under 18-years of age; acts of copyright infringement including offering pirated computer programs or links to such programs; information used to circumvent manufacturer-installed copy-protect devices, including serial or registration numbers for software programs, or any type of cracker utilities.

Disk Space Abuse

Host-1 will be the sole arbiter as to what constitutes a violation of this provision. You are responsible for monitoring your disk space usage. If you need extra disk space contact one of our staff and they will be happy to assist where they can. You can upgrade your hosting plan from inside your Host-1 client account.

Client Conduct

Under no circumstances will we tolerate threatening or abusive behaviour towards our staff. Should this occur, we reserve the right to terminate any hosting agreement with immediate effect.

Should the client, during the course of a telephone conversation, Email or support ticket, make reference to “legal action” or say anything we might reasonably understand to imply or infer that the client may intend to pursue a legal claim against us, we reserve the right to refuse telephone support going forward. Any further correspondence must then be sent by Email or support ticket.

Should we feel that your needs would be better served by another provider, we reserve the right, at our sole discretion, to terminate the hosting agreement. Where it is reasonable to do so, we will provide 30 days notice of termination and provide a backup of all website content and email.

Rights and Termination

Termination of this agreement does not affect your pre-existing liability if any or affect our right to recover damages or pursue any other remedy in respect of any breach of this agreement by you.

In the event of us terminating this agreement due to breach of these conditions by you, we shall be entitled to the balance of all payments which would but for such termination have accrued up to the earliest date on which this agreement could have been terminated by you.

Setup fees are non-refundable. Any disputes should be expressed in writing via a valid written contact method.

Change of Details

We have the right to change any username or password allocated to you for the purpose of essential network maintenance, enhancement modernisation or other work deemed necessary to the operation of the Internet.

Similarly, we have the right to alter the hosting environment your site runs in to one with like-for-like features, as long as reasonable notice is given and there is no disruption to service. The only reason we would do this is if it represented an ‘upgraded’ environment for you, the end user.


Unsolicited commercial advertisements (“SPAM”) are not allowed in Email, and could result in account cancelation. Host-1 takes a zero-tolerance approach to SPAM originating from its servers or for SPAM advertising of domains hosted within our network. If found, your account may be terminated.

The following activities are not allowed: SPAM, which includes, but is not limited to, bulk mailing of commercial advertising, informational announcements, charity requests, petitions for signatures, and political or religious tracts (such messages may only be sent to those who have explicitly requested it from your domain); Forging, altering or removing electronic mail headers – any domain sending stealth SPAM will be terminated without warning and without refund. Sending numerous copies of the same or substantially similar message with the intent to disrupt a server or account (“mail bombing”); Spamming Newsgroups: Commercial advertisements are unwelcome in most Usenet discussion groups and on most Email mailing lists. Inappropriate posting may result in account cancelation. See the newsgroup or mailing list’s charter for whether advertising is allowed or not. Sending a message to many different off-topic newsgroups, is particularly unethical and will be treated as such; Mail may not be used to harass or intimidate others. Harassment, whether through language, frequency of messages, or size of messages, is prohibited. Sending a single unwelcome message may be considered harassment. If a recipient asks to stop receiving e-mail you must not send that person any further messages.

NOTE – If you use the services of another provider to promote a website hosted by or through Host-1 (“spamvertising”), then the provisions of the above policy shall apply as if the SPAM were sent through our servers.


Host-1 provides technical support for you that encompasses within our area of expertise only. Such expertise includes assistance, troubleshooting, and debugging of our cPanel control panel interface, servers within our immediate responsibility and any other hosting related issues.

We do our best to help with scripts, templates and programming languages. However, under no circumstances is Host-1 obligated to help you with the installation of new application modules, templates and/or programming languages, nor in providing assistance for any errors produced by any applications that have been modified by you previously.


Each shared web hosting account comes with its own CGI-BIN. You are free to use any CGI scripts you wish, however we reserve the rights to disable any CGI script that affects normal shared server operation without prior notice.


Customer agrees to indemnify and hold harmless Host-1, Host-1’s affiliates, and each of their respective officers, directors, agents, and employees from and against any and all claims, demands, liabilities, obligations, losses, damages, penalties, fines, punitive damages, amounts in interest, expenses and disbursements of any kind and nature whatsoever (including reasonable attorneys fees) brought by a third party under any theory of legal liability arising out of or related to the actual or alleged use of Customer’s services in violation of applicable law or the AUP by Customer or any person using Customer’s log on information, regardless of whether such person has been authorised to use the services by Customer.



Disclaimer of Warranties

Host-1 does not warrant or represent that the services will be uninterrupted, error free, or completely secure. To the extent permitted by applicable law Host-1 disclaims any and all warranties including the implied warranties or merchantability, fitness for a particular purpose and non-infringement. To the extent permitted by applicable law all services are provided on an “As Is” basis.

Limitation of Damages

Neither party shall be liable to the other for any lost profits or any indirect, special incidental, consequential or punitive loss or damage of any kind, or for damages that could have been avoided by the use of reasonable diligence, arising in connection with the agreement, even if the party has been advised or should be aware of the possibility of such damages.

Notwithstanding anything else in the agreement to the contrary, the maximum aggregate liability of Host-1 and any of its employees, agents or affiliates, under any theory of the law (including breach of contract, tort, strict liability and infringement) shall be a payment of money not to exceed the amount payable by customer for three months service period.

Suspension of Services/Termination

Customer agrees that Host-1 may suspend services to Customer without notice and without liability if: (i) Host-1 reasonably believes that the services are being used in violation of the AUP;
(ii) Customer fails to cooperate with any reasonable investigation of any suspected violation of the AUP;
(iii) Host-1 reasonably believes that the suspension of service is necessary to protect its network or its other customers, or
(iv) as requested by a law enforcement or regulatory agency. Customer shall pay Host-1 reasonable reinstatement fee if service is Host-1 following a suspension of service under this subsection.

The Agreement may be terminated by Customer prior to the expiration of the Initial Term or any Renewal Term without further notice and without liability if Host-1 fails in a material way to provide the service in accordance with the terms of the Agreement and does not rectify the failure within ten (10) days of Customer’s written notice describing the failure in reasonable detail. The Agreement may be terminated by Host-1 prior to the expiration of the Initial Term or any Renewal Term without further notice and without liability as follows:
(i) upon five (5) days notice if Customer is overdue on the payment of any amount due under the Agreement;
(ii) Customer materially violates any other provision of the Agreement, including the AUP, and fails to cure the violation within thirty (30) days of a written notice from Host-1 describing the violation in reasonable detail;
(iii) upon one (1) days notice if Customer’s Service is used in violation of a material term of the AUP more than once, or
(iv) upon one (1) days notice if Customer violates Section 5 (Customer Information) of this Agreement. Either party may terminate this agreement upon five (5) days advance notice if the other party admits insolvency, makes an assignment for the benefit of its creditors, files for bankruptcy or similar protection, is unable to pay debts as they become due, has a trustee or receiver appointed over all or a substantial portion of its assets, or enters into an agreement for the extension or readjustment of all or substantially all of its obligations.

If you break our terms of service/acceptable usage policy we hold the right to cancel any services. We will never cancel any services without trying our best to resolve the problem with you. However in extreme cases such as an account containing child pornography we reserve the right to cancel services without any prior warning. We do not refund any accounts breaking our terms of service/acceptable usage policy. For example if we cancel your hosting account during your first month for breaching copyright, we will not refund you for the first month. This is to prevent people signing up for our services with the intention of breaching our terms.

Request For Customer Information

Customer agrees that Host-1 may, without notice to Customer,
(i) report to the appropriate authorities any conduct by Customer or any of Customer’s customers or end users that Host-1 believes violates applicable law, and
(ii) provide any information that it has about Customer or any of its customers or end users in response to a formal or informal request from a law enforcement or regulatory agency or in response to a formal request in a civil action that on its face meets the requirements for such a request.

Back Up Copy

Customer agrees to maintain a current copy of all content hosted by Host-1 not withstanding any agreement by Host-1 to provide back up services.

Request For Restore Of Hosting Package

During any service term, customer may request up to one free restore for any reason of choice. If a customer should need to request a restore after this a £5 one-time fee will be enforced.

Changes To Host-1’s Network

Upgrades and other changes in Host-1’s network, including, but not limited to changes in its software, hardware, and service providers, may affect the display or operation of Customer’s hosted content and/or applications. Host-1 reserves the right to change its network in its commercially reasonable discretion, and Host-1 shall not be liable for any resulting harm to Customer.


Notices to Host-1 under the Agreement shall be given via electronic mail to the e-mail address posted for customer support. Notices to Customer shall be given via electronic mail to the individual listed as the Primary Customer Contact on the Order. Notices are deemed received on the day transmitted, or if that day is not a business day, on the first business day following the day delivered. Customer may change his, her or its notice address by a notice given in accordance with this Section.

Force Majored

Host-1 shall not be in default of any obligation under the Agreement if the failure to perform the obligation is due to any event beyond Host-1’s control, including, without limitation, significant failure of a portion of the power grid, significant failure of the Internet, natural disaster, war, riot, insurrection, epidemic, strikes or other organized labour action, terrorist activity, or other events of a magnitude or type for which precautions are not generally taken in the industry.

Governing/Law Disputes

The Agreement shall be governed by the laws of the State of Virginia, exclusive of its choice of law principles, and the laws of the United States of America, as applicable. The Agreement shall not be governed by the United Nations Convention on the International Sale of Goods.


Each party acknowledges and agrees that the other party retains exclusive ownership and rights in its trademarks, service marks, trade secrets, inventions, copyrights, and other intellectual property. Neither party may use the other party’s name or trade mark without the other party’s prior written consent. The parties intend for their relationship to be that of independent contractors and not a partnership, joint venture, or employer/employee. Neither party will represent itself to be agent of the other. Each party acknowledges that it has no power or authority to bind the other on any agreement and that it will not represent to any person that it has such power or authority. This Agreement may be amended only by a formal written agreement signed by both parties. The terms on Customer’s purchase order or other business forms are not binding on Host-1 unless they are expressly incorporated into a formal written agreement signed by both parties. A party’s failure or delay in enforcing any provision of the Agreement will not be deemed a waiver of that party’s rights with respect to that provision or any other provision of the Agreement. A party’s waiver of any of its right under the Agreement is not a waiver of any of its other rights with respect to a prior, contemporaneous or future occurrence, whether similar in nature or not. The captions in the Agreement are not part of the Agreement, but are for the convenience of the parties. The following provisions will survive expiration or termination of the Agreement: Fees, indemnity obligations, provisions limiting liability and disclaiming warranties, provisions regarding ownership of intellectual property, these miscellaneous provisions, and other provisions that by their nature are intended to survive termination of the Agreement. There are no third party beneficiaries to the Agreement. Neither insurers nor the customers of resellers are third party beneficiaries to the Agreement. Customer may not transfer the Agreement without Host-1’s prior written consent. Host-1’s approval for assignment is contingent on the assignee meeting Host-1’s credit approval criteria. Host-1 may assign the Agreement in whole or in part. This Agreement together with the Order and AUP constitutes the complete and exclusive agreement between the parties regarding its subject matter and supersedes and replace any prior understanding or communication, written or oral.

Copyright Files

All files stored on Host-1’s servers must be legally-owned and be accompanied with a valid license and/or copyright. This include and is not limiting to MP3, AVI, MID, MIDI, MPG, MPEG, MOV, EXE, ISO. Should we discover any unlicensed and/or illegal files within your account, the files will be subjected to deletion.


Host-1 reserves the right to cancel a service at any time. All fees paid in advance of cancellation will be pro-rated and paid by Host-1 if we institutes our right of cancelation. Any violation of policies which results in extra costs billed to you.


Host-1 may offer subsequent promotional rates or special offers, the terms of which may or may not be more favourable than the terms and conditions for your Services. Any such promotions or modifications shall not effect your obligations under this Agreement. Promotional fees may be subject to additional terms and conditions which, to the extent they conflict with the terms of this Agreement, shall govern. Different promotional fees and special offers may not be combined together.

We have various special promotions that include a domain name. The cost of this domain name is usually covered by the first month’s payment. As a result of this our promotions are not refundable and are not covered by our 30-day money back guarantee.


Material accessible to you through Host-1’s services may be subject to protection under the United States or other copyright laws, or laws protecting trademarks, trade secrets and proprietary information. Except when expressly permitted by the owner of such rights, you must not use Host-1 or its servers and network in a manner that would infringe, violate, dilute or misappropriate any such rights, with respect to any material that you access or receive through the Host-1 network. If you use a domain name in connection with Host-1 or similar service, you must not use that domain name in violation of any trademark, service mark, or similar rights of any third party.


Customers may not use the Host-1 network with an attempt to circumvent user authentication or security of any host, network, or account. This includes, but is not limited to, accessing data not intended for YOU, logging into a server or account YOU are not expressly authorised to access, password cracking, probing the security of other networks in search of weakness, or violation of any other organisation’s security policy. You may not attempt to interfere or deny service to any user, host, or network. This includes, but is not limited to, flooding, mail bombing, or other deliberate attempts to overload or crash a host or network. Host-1 will cooperate fully with investigations for violations of systems or network security at other sites, including cooperating with law enforcement authorities in the investigation of suspected criminal violations. Users who violate system or network security may incur criminal or civil liability.


YOU will be solely responsible for the development, operation and maintenance of your online store and products along with all content and materials appearing online or on your products, including without limitation:

(a.) the accuracy and appropriateness of content and materials appearing within the store or related to YOUR products,

(b.) ensuring that the content and materials appearing within the store or related to your products do not violate or infringe upon the rights of any third party, and

(c.) ensuring that the content and materials appearing within the store or related to your products are not libellous or otherwise illegal. You will be solely responsible for the final calculation and application of shipping and sales tax. You will also be solely responsible for accepting, processing, and filling any customer orders, and for handling any customer inquiries or complaints arising there from.

You are also responsible for the security of any customer credit card numbers and related customer information you may access as a result of conducting electronic commerce transactions through your website. You will keep all such information confidential and will use the same degree of care and security as you use with your confidential information.


You expressly

(i) grant to Host-1 a license to cache the entirety of your website, including content supplied by third parties, hosted by Host-1 under this Agreement and
(ii) agree that such caching is not an infringement of any of your intellectual property rights or any third party’s intellectual property rights.


Host-1 shall maintain and control ownership of all IP numbers and addresses that may be assigned to you by Host-1. Host-1 reserves, in its sole discretion, the right to change or remove any and all such IP numbers and addresses.


By agreeing to our Host-1 Terms and Conditions you also specifically agree to the Domain Registration and Renewal conditions contained in the following documents.

3rd Party Domain Terms and Conditions


You agree to pay Host-1, prior to the registration of your desired domain name(s), the then-current amount in the Host-1 price schedule for the initial registration of the domain name and, should you choose to renew the registration, subsequent renewals of the domain going forward. All domain registration and renewal fees are non-refundable once the selected domain has been registered or renewed. Host-1 reserves the right to change registration or renewal fees at any time, for any reason, at its sole discretion. This means the fee for your next registration could be lower, or higher, than you have paid in the past. Prices for domain registrations and renewal depend on prices charged to Host-1 by the relevant Domain Registration Authority. Your requested domain name cannot be registered until we receive payment of the registration fee. Once domains have been registered or renewed, we will confirm the registration or renewal in an Email to you to the Email address indicated in your account with Host-1.

In the event of a chargeback by a credit card company (or similar action by another payment provider allowed by Host-1) in connection with the payments of the registration or renewal fee for your domain name registration, you agree and acknowledge that the domain name registration shall be transferred to Host-1 as the paying entity for that registration to the registry and that we reserve all rights regarding such domain name including, without limitation, the right to make the domain name available to other parties for purchase. Host-1 may reinstate your domain name registration solely at Host-1’s discretion, subject to our receipt of the initial registration or renewal fee and our then-current reinstatement fee.

Transfer domain registrar to Host-1

You agree to pay Host-1 prior to transferring your desired domain name, the then-current amount set forth in the Host-1 price schedule for the initial transfer request of the domain name. You agree and acknowledge that the domain name transfer will fail, and all fees are non-refundable, for the following reasons, but not limited to:

– No response from the Registered Name Holder or Administrative Contact
– Domain name in Registrar Lock Status
– Domain name registration period time expires or other constraints, other than during the first 60 days of initial registration or during the first 60 days after a registrar transfer

Transfer domain away from Host-1

Host-1 reserves all rights, without limitation, to reject the domain name transfer request for the following reasons, but not limited to:

– No response from the Registered Name Holder or Administrative Contact
– Domain name in Registrar Lock Status and there is no request from Registered Name Holder or Administrative Contact for the status change
– Domain name registration period time will be expiring in less than 60 days or other constraints, other than during the first 60 days of initial registration or during the first 60 days after a registrar transfer

You agree and acknowledge that the failure or success of a domain name transfer will be his/her sole responsibility, and Host-1 will not be held liable for the failure of a domain name transfer for any reason.

Domain registrations are non-refundable. Please do not purchase the domain name until you are certain that it is exactly what you would like to buy.


Host-1 reserves the right to refuse service to anyone. You may only use Host-1’s services for lawful purposes and our services may not be used for illegal purposes or in support of illegal activities. We reserve the right to cooperate with legal authorities and/or injured third parties in the investigation of any suspected crime or civil wrongdoing. If anything is not legal in the United States of America, it is not permitted to reside on our servers. Transmission, distribution or storage of any material in violation of any applicable law or regulation is prohibited. This includes but not limiting material protected by copyright, trademark, trade secret or other intellectual property right used without proper authorisation, and material that is obscene, defamatory, constitutes an illegal threat, or violates export control laws. Examples of non-acceptable content or links: “Pirated Warez”, OGG, AVI, MPEG, ISO, “Hacker programs or archives”, “Copyrighted Digital Movie Copies (DIVX)” and “Unlicensed MP3”. The designation of any materials as such described above is left entirely to the discretion of Host-1 management.

If illegal content or usage is found, the account will be suspended and/or terminated. You agree that Host-1 may disclose any and all your information including assigned IP numbers, account history, account use, etc. to any law enforcement agent who makes a written request without further consent or notification.

Regardless of the place of signing this agreement, you agree that for purposes of venue this contract is entered into in Bracknell, Berkshire, United Kingdom and any dispute will be litigated or arbitrated in the United Kingdom. Defendants further waive all objections to venue and acknowledge that venue in any such litigation will be held in United Kingdom courts. IN NO EVENT SHALL Host-1’S MAXIMUM LIABILITY EXCEED FIVE HUNDRED (£500.00) Pounds stirling.


Host-1 follows the strict guidelines of our customer privacy statement. Please make sure you understand this statement fully.

30 Day Money Back Guarantee

You are entitled to claim our 30 day-money back guarantee providing you meet the following requirements.

– You must claim during the first 30 days of using our services
– Your activities are subject to our terms of service and acceptable usage policy

Our special promotions are excluded from our 30-day money back guarantee.

If a domain name was included as part of the plan the value of this domain name will not be refundable. You will however be compensated for the rest of the cost.

– If you provide us with the correct first name, second name and Email address used by your friend or family member during signup

– If you claim within 10 days of your friend or family members signup date.

If your friend or family member cancels their service with us the commissions will end.